 |
||||||||||||||||
|
Site Map
Home
Features
FAQs
Screen shots
Main
Reservation
Planner
Tariffs
Mail shots
Housekeeping
Invoice
Download Req
Download file
CD Req
Thanks
Support
Thanks
Buy Now
| Can I set up Wicked! Bookings for myself, or do you have to do that for me? | It's really easy to set up Wicked Bookings. On the main screen is a button "GETTING STARTED". Click this to start a wizard which will guide you through the most important steps. |
| You say no obligation and no spam emails? | That right! You can download the evaluation for FREE. One you've done that, it's entirely up to you, try it out and see if it suits you. We think you will like Wicked Bookings but we won't pester you with emails or any other promotional stuff. |
| How long do I have to try out the evaluation? | You've got as long as you want. There is no time limit, nor are you limited to a number of tries. You will be able to make up to 10 reservations, and be able to use all but one of the features, Once you have decided to buy a registration, we will send you an Unlock Code to remove those limits. |
| I've got thousands of names and addresses already. Can I put these into Wicked! Bookings? | Provided they are computerised at present, it should be possible. The Import/Export Data options allow a transfer of data between applications. We can offer some help in doing this for you, see 'support'. |
| How do I make a reservation? | Choose a Person. If they are already in your database, click SEARCH to find them by name or reference number. If it's a new client click NEW Person to type in their name & address. When selected, click the NEW Reservation button and put in the dates etc into the reservation form. |
| What's a 'Unit'? | A UNIT is your basic unit of accommodation. It might be a room in a motel, a pitch on a campsite, a caravan, a Villa or something like that. Wicked! Bookings can have up to 250 units in all. |
| What do you mean by 'Type' | You probably group your units into types. For example single rooms & double rooms, or standard caravans & luxury caravans. Each TYPE has it's own tariff structure. You may of course have only 1 unit for each type. This could well be the case for a villa rental business, where each villa has it's own price list. Wicked! Bookings can have up to 250 different Types |
| What's a 'Resource' | Do you offer the use of extra items, like high chairs or cots for babies. You probably only have one or two of these RESOURCES. Wicked! Bookings will make sure these are correctly allocated and linked to a reservation. Wicked! Bookings handles up to 250 differerent individual resources. |
Why bother with 'Open' and 'Close' dates? |
Wicked! Bookings keeps track of all your unit & resource allocations between these dates. Many businesses might change the mix of units and types from one year to the next, upgrading units, changing caravans etc. Wicked! Bookings will always keep old reservation details but the allocation information will be created from new for the new season. |
| How do I find if a client has been with us before? | Just click on SEARCH People, and enter the first few characters of their name, Wicked! Bookings will show you a list of existing people with similar names, with their initials, address & town. Just select the person you want from the list. If you know their customer number, just enter that. |
| Does Wicked! Bookings keep track of all my payment receipts? | Every time you take money for a reservation Wicked! Bookings will ensure it's linked to that reservation. You will be able to see at a glance a summary of ALL payments from that client whether for this reservation or others. This is especially useful for multiple bookings from one client. Payments can be reallocated to a clients other bookings. You will always be able to see how much that client owes you, across all reservations. |
| How do I find out about an existing reservation's details? | If you know their name, Search for them, and the main screen shows all of their reservations. Double-click one of those to see the details. The reservation will also be on the Planner, double click it there and you'll get the reservation details. If you already know the reservation number, Search for that. |
| Can I make temporary reservations, holding a room until the client confirms? | A Provisional reservation would be one where you haven't taken any money. Make a reservation in the normal way, but click Provisional. The main screen shows you a list of all your provisionals at all times, so you can decide when they have become stale. When it's confirmed, open the reservation details, click Accept and you will be passed to the payment receipt screen. The reservation is now confirmed. |
| I use my own pre-printed invoice stationary. | Once Wicked! Bookings is registered you can elect to turn off the printing of your name and address on invoices. The layout of the invoice is otherwise unchanged. |
| Can I confirm a reservation even if I haven't received any payment | Yes, just make the booking in the usual way, click Accept and when you are passed to the payment screen, just click Close so as not to receive a payment. The invoice will show that no payment has been received. |
| Can I see who still owes money, either before or after arrival? | The Check In/Out screen shows which reservations are still not fully paid. When you go to Check-in you will be reminded that there is an outstanding amount and again at Check-out. The Arrivals report also shows and summarises unpaid reservations. |
| What's the little happy face for? | If you want to 'Blacklist' a client, click the happy face to change it to a red, sad face. You might want to type in some text to the memo box to remind yourself in the future. If you try to make a reservation for a blacklisted client you will be prompted, but you will be able to do it. If you send out a mail shot you can choose to omit the blacklisted people. |
| What's the Brochure Request check box for? | Many times a happy guest will leave and ask for you to mail next year's brochure when it comes available. Check this box when they leave. At the end of the year, do a mailshot, and select these brochure requests. You'll get address labels for just these happy people, confident they want to come back. |
| The clients phone to say they are not coming. What do I do about that? | You need to decide whether to Delete the reservation or Cancel it. Both will free up the unit for further letting (and remove it from the planner). Cancel if you are keeping some money. You can only Delete if there are no payments allocated to a reservation. Either way, it can't be re-instated afterwards. |
| Is there a summary of arrivals and departures for any day? | Yes. The Arrivals or Departures reports will list those for each day between a range of dates. |
| Does Wicked! Bookings keep track of clean and dirty units. | Yes. When someone checks out the unit is automatically marked as dirty. Your housekeeper can control the progress of cleaning and checking units during the day. You won't be able to book in a client unless their unit has been marked as cleaned and checked. The housekeeping report shows the times that the units were vacated, cleaned and checked. |
| I need to change the unit a client has been allocated. How do I do that? | It depend on how you want to handle the change. If it's to another Type and you want to charge for that, you'll have to delete the reservation and make a new one. If it's a 'no-charge' upgrade you can just transfer it to another unit. There's an option on 'View Reservation Details' to upgrade like that. |
| Does Wicked! Bookings handle Sales Tax or VAT (UK)? | Wicked! Bookings assumes all your tariffs and all the invoices INCLUDE sales tax (VAT). The Payments report summarises money received between a range of dates, and 'breaks out' the sales tax (VAT) as a separate item. |
| How do I handle Security Deposits? | Treat any security deposit as an additional payment for the reservation. When you repay it, you'll make a refund of the same amount and all will be balanced out. If you have to retain any of it for some reason, treat that money as additional income. The Payments Report will show it as money received. It's true that the value of your reservations won't now be the same as the money you have received, but it's the money that counts. The Payments Report shows what you have earned. The report on overpaid reservations will tell you who you still need to return security deposits to. |
I've sent out thousands of brochures this year, and I want to know how effective my advert campaigns were. Can Wicked! Bookings tell me which ones turned into reservations, and where they came from? |
When you take a Person's name and address, ask them where they got your info and put that into Wicked! Bookings as an Advert code. You can report on your enquiries and your reservations, grouping the results by advert code. Similarly you can group by the first part of the postcode to give you a geographical analysis. |
| I've invested a lot of time compiling my customer list and reservations. How secure is this information? | Use the Backup and Restore functions to make copies of your data. You should then keep copies of the backed up files in the usual manner. |
| I handle lots of credit card transactions. Does Wicked! Bookings deal with credit cards? | When you set up Wicked! Bookings you need to define some 'Bank Accounts', and say whether they are Cash, Bank or Credit Card. Set up an account for your Merchant Service provider. Each time you receive a payment, select a credit card account and Wicked! Bookings will prompt you for the card details. There is no check made on these details, or authorisation. For your inhouse security, there is no reporting of card details. |
| How do I know who is resident? | On the Check In/Out screen has a button to print a list of residents. |
| Can I find out who's car is blocking the entrance? | If you have entered vehicle registrations at check-in time, you can search on vehicles to find the resident. |
| How do I link Wicked! Bookings to my financial accounting? | The Payments report lists all payments and refunds between a range of dates. Choose to report daily, weekly or whatever. Enter the resultant figure into your accounts system as 'Income from Wicked Bookings' for that period. The report is subdivided by bank account, and further grouped by pay-in slip number, so you can reconcile that with your bank statements. Refunds are grouped on cheque number. |
| How do I refund a client? | Select the reservation , see above, and make a 'New' payment. On the payment details, click the 'refund' button, the amount will be shown in red, enter the cheque number or a credit card refund number. The refund will be subtracted from the payments received summary report, see above. |
| What's this 'Business Mode' thing about? | Some businesses, like hotels, rent their accommodation for a day at a time. Others, like villas, often rent for a week at a time, and many bed & breakfasts charge per person per night. Select your mode and Wicked! Bookings will assume tariffs apply to each day (D) or week(W) or per person (P), as appropriate. The Planner will show days or weeks accordingly. One thing IS important. For a weekly business, all prices must change on the 'change-over' day, whichever day of the week you choose for that. That's the only way Wicked! Bookings knows what your change-over day is. |
| If I have problems using Wicked! Bookings, where can I get help? | First, press the Help button on any Screen. There is comprehensive context sensitive help which should answer most of your questions. If you still have a question send us an email to support@reservation-system.co.uk and we will try to help you. |
| What about Mail shots? | Wicked! Bookings has a comprehensive mail shot facility. Select from enquiries or customers, for a choice of years. Select a range of names or customer numbers, and print to a choice of label formats. |
| OK. So Wicked! Bookings is for me. How do I get an 'Unlock Code'? | Go to the 'Buy Now' page of this web site. make your secure payment through 'Pay pal' and tell us the Name of your business as you want it spelled (case sensitive). We will email you your specific Unlock Code once your payment has been processed. You can use that Unlock code for future upgrades of the software. |
| I've changed my Unlock Code by mistake and I've lost the original notification. Can I get a new one? | When you run the backup function, your Unlock Code is saved as well as your other data. So you can Restore from that Backup and all should be well. If you still need to get a copy of the Unlock Code, send us an email to support@reservation-system.co.uk and we should be able to send you a copy. |
| What about software upgrades? | You can always download the most recent version of Wicked! Bookings at any time. To upgrade, first backup your data, uninstall the current version of Wicked! Bookings, and install the new version over again. Restore from the backup. Your Unlock Code will still apply so you should be running again, fully registered for the new version. |